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Lunch & Learn: Using a Standardized Tool to Understand the Visitor Experience

July 16, 2020 @ 3:00 pm - 4:00 pm

Join Vicki Wawerchak, Director of Guest Experience Programs at the Monterey Bay Aquarium and Jennifer Rigney, Manager of Social Science Research & Evaluation to learn more about their use of the Dimensions of the Visitor Experience (DoVE) instrument and how it could help practitioners to better understand the sensory, emotional, introspective and cognitive ways visitors experience programs and exhibits.